Process Governance & Change

Instructor-led Course for Scimitar - June 25, 2021

A little bit of governance goes a long way. Without understanding who, what, when, and how process efforts become ad hoc and misaligned. All process work ties back to engaging people. Both governance and a focus on change management are at the heart of how organizations get processes under control and drive focused, value-producing improvement and outcomes.

During this course you will learn the foundational elements of effective process governance; engagement techniques; and structured approaches to plan for and support change efforts.

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Course Curriculum

    1. PGC - 1.1 Session Recording

    2. PGC - 1.2 Testing Your Learnings

    1. PGC - 2.1 Course Evaluation

    2. PGC - 2.2 Session Presentation

About this course

  • Free
  • 4 lessons
  • 2 hours of video content

Instructor

Process Management Practice Lead Jonathan Kraft

As a project manager for APQC’s Advisory Service team, Jonathan Kraft manages, researches, and reports on custom benchmarks, both quantitative and qualitative, as well as supports client projects focused on assessing and developing process management and knowledge management strategies and programs.