The process performance workshop prepares attendees to understand process performance measurement and the importance of monitoring and controlling your processes. Leading, in-process, and lagging indicators will be discussed with emphasis on how these indicators should align to organizational needs and performance goals.
During this workshop you will learn how to: Identify control points and their associated measures; connect process measures to strategic objectives and critical success factors; build integrity into defining and managing process measures.
To access the course go to My Dashboard using the link on the upper right of this screen and select the course. If this course does not show up in your dashboard, please send an email using the Contact Us link at the bottom of this page.
During this workshop you will learn how to: Identify control points and their associated measures; connect process measures to strategic objectives and critical success factors; build integrity into defining and managing process measures.
To access the course go to My Dashboard using the link on the upper right of this screen and select the course. If this course does not show up in your dashboard, please send an email using the Contact Us link at the bottom of this page.
